LínguaProz - Complete Language Service Provider

1. Introduction

LínguaProz is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African data protection law. This policy explains what information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We may collect the following personal information:nContact details: name, email address, phone numbernDocuments submitted for translationnPayment information (processed securely through our payment provider; we do not store card details)nCommunication records between you and LínguaProznTechnical data such as IP address and browser type when you visit our website

3. How We Use Your Information

Your information is used to:nFulfil your translation or certification requestnCommunicate with you about your order statusnIssue invoices and process paymentsnMaintain records as required by lawnImprove our services and platform

4. Who We Share Your Information With

Your documents and personal information are shared only with the translator assigned to your project. All translators are bound by a strict non-disclosure agreement. We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information where required by law or court order.

5. Data Retention

We retain your personal information and submitted documents for a period of 3 years following completion of your order, after which they are securely deleted unless you request earlier deletion or applicable law requires a longer retention period.

6. Security

We implement industry-standard security measures including encrypted file transfer, secure cloud storage, and restricted access controls. Only the assigned translator and quality reviewer have access to your documents.

7. Your Rights Under POPIA

Under POPIA, you have the right to:nAccess the personal information we hold about younRequest correction of inaccurate informationnRequest deletion of your personal informationnObject to the processing of your personal informationnLodge a complaint with the Information Regulator of South AfricannTo exercise any of these rights, contact us at info@linguaproz.com.

8. Cookies

Our website uses essential cookies only, necessary for basic site functionality. We do not use tracking, advertising, or third-party analytics cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact

For privacy-related queries or to exercise your rights, contact us at info@linguaproz.com.

This document is a working draft and is subject to formal legal review. It should not be relied upon as final legal advice.